14-Day Money-Back Guarantee
We want you to be completely satisfied with OnyxHome. If you're not happy with your purchase, we offer a full refund within 14 days of your initial subscription purchase.
Eligibility
Refunds are available for:
- First-time purchases of Pro or Family subscriptions
- Requests made within 14 days of the initial purchase
- Subscriptions that have not been previously refunded
How to Request a Refund
To request a refund, please follow these steps:
- Email support@mitikasha.com with your order details
- Include the email address used for purchase
- Refunds are processed through our payment partner within 5-10 business days
- Refunds are credited to the original payment method
What Happens After a Refund
Once your refund is processed:
- Your subscription will be cancelled immediately
- You will retain access to Free tier features (local streaming only)
- Remote access will be disabled
- Family member profiles will be preserved but inactive
- Your media library remains on your local device
Subscription Renewals
Refunds for subscription renewals are handled on a case-by-case basis. If you forgot to cancel before a renewal, please contact us within 48 hours of the charge for consideration.
Contact Us
For refund requests or questions about this policy, please email us at support@mitikasha.com.